The Role

We're looking for a Head of Operations & Compliance to build and scale the operational backbone of Pakistan's leading digital wealth management platform. You'll own three critical pillars: User Operations (customer onboarding, KYC, support), Fund Operations (NAV calculations, reconciliations, fund accounting), and Finance (treasury, financial reporting, audit management). This is a high-impact role where you'll establish processes, build teams, and ensure we scale compliantly while preparing for Series A fundraising.

This role reports directly to the CEO and will manage a team of 5-8 people across operations, compliance, and finance functions.

What You'll Do

Fund Operations 

• Oversee daily NAV calculations for Save+, Retirement VPS, and MIIETF with 100% accuracy

• Manage fund accounting, transaction processing, and unit allocation/redemption workflows

• Coordinate with CDC for transaction settlements, unit registrations, and reconciliations

• Ensure timely and accurate fund administration including dividend distributions and corporate actions

• Manage relationships with fund trustees, auditors, and custodians (IGI Life Insurance, CDC)

• Oversee portfolio rebalancing, cash management, and investment execution

• Prepare and submit regulatory filings to SECP (quarterly reports, annual audited financials, incident reports)

• Implement and maintain fund accounting systems and automation tools

• Monitor fund performance metrics and prepare investment committee reports

User Operations 

• Design and optimize customer onboarding workflows (digital KYC, account opening, deposit processing)

• Manage end-to-end customer lifecycle operations: onboarding, transactions, withdrawals, account closures

• Oversee customer support operations and establish SLAs (response time, resolution time, CSAT)

• Build and manage relationships with banking partners for deposit/withdrawal processing

• Implement fraud detection and AML monitoring systems

• Handle customer escalations and complaints with speed and empathy

• Build operational dashboards to track key metrics (TAT, error rates, customer satisfaction)

• Work with product/engineering to eliminate operational bottlenecks and automate manual processes

• Manage operational staff and establish training programs for quality assurance

Compliance & Regulatory 

• Ensure full compliance with SECP regulations, CDC requirements, and applicable laws

• Maintain and update compliance frameworks (AML/CFT policies, KYC procedures, data protection)

• Conduct regular compliance audits and risk assessments

• Manage SECP inspections, regulatory inquiries, and license renewals

• Implement internal controls and governance frameworks

• Oversee KYC/AML compliance including CDD, EDD, and PEP screening

• Coordinate with legal counsel on regulatory matters and policy changes

• Train team on compliance requirements and maintain compliance culture

• Monitor regulatory changes and ensure timely implementation
  
  Required:

• 5-7 years experience in operations, compliance, or finance within asset management, mutual funds, or financial services

• Deep understanding of Pakistan's regulatory framework (SECP regulations, NBFC rules, AML/CFT laws)

• Experience managing fund operations including NAV calculations, fund accounting, and regulatory reporting

• Strong knowledge of KYC/AML requirements and customer onboarding processes

• Proven track record building and scaling operational teams

• Experience working with CDC, fund trustees, auditors, and regulatory bodies

• Strong project management skills—able to juggle multiple workstreams simultaneously

• Excellent communication skills for internal teams, regulators, and external partners

• Process-oriented mindset with focus on automation and operational efficiency

• Bachelor's degree in Finance, Accounting, Business Administration, or related field

Preferred:

• CA, ACCA, ICMA, or relevant professional certification

• Previous experience in a fintech or digital-first financial services company

• Experience preparing for and managing regulatory audits and inspections

• Familiarity with fund administration software and financial systems

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